Privacy Policy

Effective Date: 16th December 2024

At Tutvio, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our Learning Management System (LMS) services, applications, and website. By using Tutvio, you agree to the terms of this Privacy Policy. If you have any questions or concerns about our practices, please contact us at support@tutvio.com.

1. Information We Collect

We collect information to provide a seamless learning experience and enhance the functionality of our platform. The information we gather falls into the following categories:

1.1. Information You Provide Directly

When you use Tutvio, you may provide us with:

• Personal Information: Such as your name, email address, phone number, and profile photo when creating an account.
• Payment Information: If you make purchases through Tutvio, we collect billing details, such as your credit card information or payment processor details.
• Content: Any materials, messages, or files uploaded to our platform, such as course materials, assignments, or messages in discussion boards.

1.2. Information We Collect Automatically

We automatically collect some information about your usage of Tutvio, including:

• Device Information: Details about your device, such as IP address, operating system, browser type, and device identifiers.
• Usage Data: Information about how you use our services, including the pages visited, time spent, and features accessed.
• Location Data: If enabled, we may collect geolocation data for optimizing services.

1.3. Information from Third-Party Sources

We may receive additional data from third-party integrations, such as learning tools, social media accounts, or analytics services.

2. How We Use Your Information

Tutvio uses your information to provide, improve, and personalize our services. Specifically, we may use your data for the following purposes:

2.1. To Deliver and Enhance Our Services

• Facilitate user authentication and account management.
• Manage courses, assignments, and educational resources.
• Provide customer support and resolve issues.

2.2. For Personalization

• Tailor content recommendations based on your activity.
• Customize the user experience by tracking preferences.

2.3. For Communication

• Notify you about updates, new features, and service announcements.
• Respond to inquiries and provide support.

2.4. For Analytics and Improvement

• Analyze user behavior to improve platform functionality.
• Conduct surveys and research for product development.

2.5. To Ensure Security

• Detect and prevent fraud, unauthorized access, or malicious activity.
• Monitor platform usage to maintain compliance with our Terms of Service.

3. Sharing and Disclosure of Information

Tutvio is committed to protecting your data and only shares it under specific circumstances:

3.1. With Your Consent

We will share information when you provide explicit consent for a specific purpose.

3.2. With Third-Party Service Providers

We may share information with trusted third-party vendors who assist in providing our services, such as:

• Payment processors.
• Cloud storage providers.
• Analytics platforms.

3.3. For Legal Compliance

We may disclose information if required by law, such as in response to legal requests or to protect our legal rights.

3.4. In Case of Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.

4. Security of Your Information

We implement robust measures to secure your data, including:

• Encryption of sensitive information during transmission (e.g., SSL).
• Regular security audits and vulnerability assessments.
• Secure access controls, including multi-factor authentication for administrators.

While we strive to protect your information, no method of transmission over the internet or storage is completely secure. You use Tutvio at your own risk.

5. Data Retention and Deletion

We retain your personal data for as long as necessary to provide our services or comply with legal obligations. Upon your request or account termination, we will:

• Permanently delete your personal data.
• Anonymize data where deletion is not feasible.

Certain data may be retained longer for compliance, dispute resolution, or enforcement of agreements.

6. Your Rights and Choices

Depending on your location, you may have specific rights under data protection laws, such as:

6.1. Access and Portability

You have the right to access the personal data we hold about you and request a copy in a portable format.

6.2. Correction and Deletion

You can request corrections to inaccurate data or deletion of your personal data.

6.3. Restriction of Processing

You may object to or restrict our use of your personal data in certain circumstances.

6.4. Opt-Out of Marketing

You can opt out of receiving marketing communications by updating your preferences in your account settings or contacting us.

To exercise your rights, please contact us at [Insert Contact Email].

7. Use of Cookies and Tracking Technologies

Tutvio uses cookies and similar technologies to enhance your user experience, such as:

• Essential Cookies: Necessary for platform operation.
• Analytical Cookies: Used for tracking user behavior and improving services.
• Preference Cookies: Store your preferences and settings.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact functionality.

8. Data Transfer and International Use

Tutvio operates globally, and your data may be processed in countries outside your own. When we transfer your data internationally, we ensure adequate safeguards, such as:

• Standard contractual clauses approved by regulatory authorities.
• Compliance with applicable data protection laws.

9. Privacy of Children

Tutvio is committed to protecting the privacy of children. Our platform is intended for use by educators and learners of all ages, but:

• Accounts for users under 13 require parental or guardian consent.
• We do not knowingly collect personal information from children without appropriate authorization.

If you believe we have collected information from a child without consent, contact us immediately.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external platforms. We encourage you to review their privacy policies before sharing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Updates will be communicated through:

• Notifications on our platform.
• Email to registered users, if applicable.

The "Effective Date" at the top of this policy indicates the last revision date. Your continued use of Tutvio constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: support@tutvio.com
Address: Bagariguri, Juria, Nagaon, Assam, India - 782124