Refund Policy

At Tutvio, we prioritize providing a seamless, enriching experience for educators and learners alike. Our innovative Learning Management System (LMS) is designed to empower our users, and we stand behind the quality of our services. However, we understand that certain circumstances may arise where a refund request is necessary. This policy outlines the terms and conditions under which refunds are granted, ensuring transparency and fairness for all our users.

Below, you’ll find detailed guidelines regarding refunds for subscriptions, course purchases, and other services provided by Tutvio. Please read this document carefully before making a request.

Scope of the Refund Policy

This refund policy applies to all products and services offered by Tutvio, including but not limited to:

• Monthly and annual subscription plans.
• Standalone course purchases.
• Add-ons and integrations.
• Custom services or personalized packages.

It is our aim to clarify any potential uncertainties about refunds while maintaining a fair and consistent policy for all users.

General Refund Policy Terms

1. Eligibility for Refunds

   • Refunds are only available for transactions made directly through the Tutvio platform.
   • The refund request must comply with the timelines and criteria outlined in this policy.
   • Users must provide a valid reason for the refund, including any issues encountered with the product or service.

2. Non-Refundable Items

   • Services that have been fully utilized (e.g., completed course access).
   • Custom integrations or developments that have already been delivered.
   • Third-party tools or add-ons purchased through Tutvio but governed by the policies of the respective providers.

3. Exceptional Cases

   • Refunds may not be available for services offered during promotional periods or discounts unless otherwise specified in the promotion terms.
   • Partial refunds may apply for specific circumstances, which will be determined on a case-by-case basis.

Refunds for Subscriptions

Tutvio offers subscription plans to provide ongoing access to our platform and services. Here’s how refunds work for subscriptions:

Monthly Subscriptions

• Refund Eligibility: Monthly subscriptions are eligible for a refund if the request is made within 7 days of the subscription start date or renewal.
• Pro-Rata Refunds: Refunds are not issued on a pro-rata basis for partially used months.

Annual Subscriptions

• Refund Window: Users subscribing to annual plans can request a refund within 14 days of purchase.
• Conditions for Refunds: Accessing premium features extensively during the refund period may result in a deduction or denial of the refund.
• Partial Refunds: After the 14-day period, refunds are not issued. However, users may choose to cancel their subscriptions to prevent auto-renewal.

Refunds for Course Purchases

Tutvio’s platform enables users to purchase individual courses or course bundles. Our refund policy for courses is as follows:

1. Single Course Purchases

   • Refund requests for individual courses must be made within 7 days of purchase.
   • Refunds are applicable only if the course content has not been extensively accessed or downloaded.

2. Course Bundles

   • Refunds for course bundles must be requested within 7 days of purchase.
   • If a portion of the bundle has been accessed, refunds may only be issued for unused portions at Tutvio’s discretion.

3. Ineligibility for Course Refunds

   • Refunds are not applicable for completed courses, certificates, or accreditation received through Tutvio.

Custom Services and Add-Ons

Tutvio offers customized LMS solutions and third-party integrations to suit the unique needs of educators and institutions. Here are the refund terms for these services:

1. Custom LMS Development

   • Deposits made for custom development services are non-refundable once work has commenced.
   • If a cancellation occurs before the development process begins, a full refund may be issued.

2. Third-Party Add-Ons

   • Refunds for third-party add-ons depend on the provider’s policies. Tutvio does not guarantee refunds for these services.

3. Integration Services

   • If an integration service fails to meet the agreed-upon requirements, users may request a refund within 30 days of delivery.

Refund Process and Timelines

Steps to Request a Refund

1. Submit a Refund Request

   • Visit the Tutvio Help Center and navigate to the "Request a Refund" section.
   • Fill out the form with all relevant details, including your account information, transaction ID, and the reason for the refund request.

2. Review and Verification

   • Our team will review your refund request within 3–5 business days. Additional information may be requested to validate your claim.

3. Approval or Denial

   • If the refund request is approved, the amount will be processed and credited back to your original payment method.
   • Denied refund requests will include a detailed explanation.

Refund Timelines

• Approved refunds may take 5–10 business days to appear in your account, depending on your payment provider.
• Refunds issued via bank transfer may take longer due to processing times.

Refund Policy for Institutional Users

Tutvio offers institutional packages for schools, colleges, and universities. Refund policies for institutions may vary based on the terms of the agreement:

1. Bulk Subscriptions

   • Refunds for institutional subscriptions are subject to the specific terms outlined in the agreement signed between Tutvio and the institution.
   • Requests for bulk subscription refunds must be made by the institution’s designated representative.

2. Custom Integrations

   • Refunds for institutional custom integrations are only issued if the project has not met agreed deliverables or timelines.

Exceptions to Refund Policy

While Tutvio strives to maintain fairness, the following exceptions apply:

• Technical Issues: If a technical issue beyond Tutvio’s control affects your service, refunds may not be granted.
• Policy Violations: Refunds are not available for accounts found in violation of Tutvio’s Terms of Service or Acceptable Use Policy.

Frequently Asked Questions

Can I cancel my subscription and get a refund anytime?
Refunds are subject to the terms outlined in this policy. Monthly subscriptions have a 7-day refund window, while annual plans have a 14-day window.

What happens if I purchase a course by mistake?
You can request a refund within 7 days of purchase, provided you haven’t accessed the course extensively.

Are promotional or discounted purchases eligible for refunds?
Refund eligibility for promotional purchases depends on the terms stated during the promotion.

How long does the refund process take?
Once approved, refunds typically take 5–10 business days to process.

Can I get a refund for a partially completed course?
Refunds are generally not issued for partially completed courses unless under exceptional circumstances.

Is there a way to appeal a denied refund request?
Yes, you can appeal by contacting Tutvio’s support team and providing additional evidence or clarifications.

Contact Us for Refund Queries

For further assistance or clarification on our refund policy, feel free to contact us:

• Email: support@tutvio.com
• Phone: (+91) 9435002201

We appreciate your understanding and cooperation. Tutvio remains committed to delivering an excellent experience to every user. By adhering to this policy, we ensure fairness and maintain the high standards of trust that our community values.